Help & Support

Privacy Policy

At ELTIM, we are committed to protecting your privacy. This privacy policy explains what information we collect about you and why.

Last updated: May 01, 2020

1. Overview

ELTIM obtains non-personally-identifying information from various sources to provide our services and to manage our website.
If you visit or use our site, we may collect your personal data. For example, we collect personal data that you submit to us via online forms, and when you contact us by email. We do not and will not sell your information. We do not help companies advertise their products to you.

2. Personal data we collect

a. Personal data that we collect about you

Personal data is any information that relates to an identified or identifiable individual. The personal data that you provide us directly through our website will be apparent from the context in which you provide the data.
In particular, when you fill out our online form to contact our sales or support team, we collect your full name, email, country, and anything else you tell us about your project, needs, and timeline.

b. Information that we collect automatically on our website

Our website uses cookies and other technologies to function effectively. These technologies record information about your use of our website, including;
Browser and device data, such as IP address, device type, operating system and Internet browser type, operating system name and version, device manufacturer and model and the language version of the website you are visiting.
Usage data, such as time spent on the website, pages visited, links clicked, language preferences, and the pages that led or referred you to our website.
We also collect information about your online activities on websites and connected devices over time and across third-party websites, devices and other online features and services. We use Google Analytics on our website to help us analyze your use of our website and diagnose technical issues.
To learn more about the cookies that may be served through our sites and how you can control our use of cookies and third-party analytics, please see our cookie policy.

3. How we use personal data

a. Our products and services

We ensure that our use of your personal data is compliant with applicable law. We use personal data to facilitate the business relationships we have with our users and to pursue our legitimate business interests.

b. Marketing related communications

We may send you email marketing communications about ELTIM products and services, invite you to participate in our events or surveys, or otherwise communicate with you for marketing purposes, provided that we do so in accordance with the consent requirements that are imposed by applicable law.

c. Advertising

When you visit our website, we may use personal data collected from you and your device to target advertisements for ELTIM services to you on our website and other sites you visit (“interest-based advertising”), where allowed by applicable law. For example, when you visit our website, we will use cookies to identify your device and direct ads for our services to you. You have choices and control over the cookies (or similar technologies) we use to advertise to you. Please see our cookie policy for more information. At present, there is no industry standard for recognizing Do Not Track browser signals, so we do not respond to them.

d. Aggregated statistics

ELTIM may collect statistics about the behavior of visitors to its websites. For instance, we may monitor the most popular pages our website and use the Google reCAPTCHA service to help identify spam.

4. How we disclose personal data

ELTIM does not sell or rent personal data to marketers or unaffiliated third parties. We share your personal data with trusted entities, as outlined below.


We share personal data with other ELTIM entities in order to provide our services and for internal administration purposes.

b. Service providers

We share personal data with a limited number of our service providers. We have service providers that provide services on our behalf, such as identity verification services, website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing services. These service providers may need to access personal data to perform their services. We authorize such service providers to use or disclose the personal data only as necessary to perform services on our behalf or comply with legal requirements. We require such service providers to contractually commit to protect the security and confidentiality of personal data they process on our behalf.

c. Compliance and harm prevention

We share personal data as we believe it is necessary to investigate potential violations of the terms of use, intellectual property regulation, or to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats against persons, property, or the systems on which we operate our website.

5. Your rights and choices

You have choices regarding our use and disclosure of your personal data.

a. Opting out of receiving electronic communications from us

If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable.

b. How you can see or change your account personal data

If you would like to review, correct, or update personal data that you have previously disclosed to us, you may do so by contacting us.

c. Your data protection rights

Depending on your location and subject to applicable law, you may have the following rights with regard to your personal data we control about you;
The right to request confirmation of whether ELTIM processes personal data relating to you, and if so, to request a copy of that personal data.
The right to request that ELTIM updates your personal data that is inaccurate, incomplete or outdated.
The right to request that ELTIM erases your personal data in certain circumstances provided by law.
Where the processing of your Personal Data is based on your previously given consent, you have the right to withdraw your consent at any time. You may also have the right to object to the processing of your Personal Data on grounds relating to your particular situation.

d. Process for exercising data protection rights

In order to exercise your data protection rights, you may contact us. We take each request seriously. We will comply with your request to the extent required by applicable law.

6. Security

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, but we make reasonable efforts to ensure a level of security appropriate to the risk associated with processing personal data. We maintain organizational, technical, and administrative measures designed to protect personal data within our company from unauthorized access, destruction, loss, alteration, or misuse. Your personal data is only accessible to members of personnel that use it to perform their duties.

7. Updates to this Privacy Policy

Updates to this privacy policy We may change this privacy policy from time to time to reflect new services or changes in our personal data practices or relevant laws. The “last updated” legend at the top of this privacy policy indicates when this privacy policy was last revised. Any changes are effective when we post the revised privacy policy on our website.

Contact Us

If you have any questions or complaints about this privacy policy, please contact us through email or send physical mail to;
ELTIM Holding GmbH
Agsdorferstraße 117
9433 St. Andrä